CIMB Online Banking

[HIDDEN]

If thinking changing Aussie bank, give a thought to a decent credit union. I switched over 20 years ago while still in business and it saved me a packet. Little or no bank fees, small enough to actually know my bank manager and have always had easy and secure I-net banking. Even today while living in Malaysia I still do all my Australian banking via net and when I want funds transferred to Malaysia, I drop a line to my friendly manager who personally does it on the spot. Most have special deals for us old codgers at preferred interest rates as well.

Tink, how about an intro to this bank manager. 

He/she sounds the kind of person I want to get friendly with.

[HIDDEN]

Hi Cupert,

...only if you promise not to laugh. .... SHE is at BCU Macksville....that is Bananacoast Credit Union....I said don't laugh. Actually its now one of the biggest regional credit unions in the country.

Cheers

Tink

[HIDDEN]

I'm with HSBC... have been using them offshore for many years, so have stuck with them here. Not the best rates, and service charges maybe a bit high ( this can be offset by having Premier status); but dependable.
Have had no problems with their local (or offshore) online services. The local service does not depend on SMS to execute transactions. One can either use a password system, or a security device (a little dongle on a key-chain)  which generates a code to enter when doing transactions. I use the latter. I like that it's a separate device, so I'm protected from key-logging.

[HIDDEN]

and if you're not using a Malaysian phone.   

Why don't you just register your Malaysian phone for TAC?  Won't that work in Singapore?  Mind you, our Thai mobiles never seemed to work in Singapore, though I think that may have had something to do with Toxin-gate  .

[HIDDEN]

hi,

In my case my Malaysian phone number was required as part of the internet connection process. So CIMB has my Malaysian number.

The TAC did in fact arrive, after 5 hours, and with an expiry time shorter than the arrival time.   

I've checked around online and it seems that this is a normal complaint about CIMB. What it means to me is that CIMB online is dodgy so why take a chance again. I'll test out HSBC or Maybank.

A little while ago I asked CIMB in Singapore if they could link my Singapore and CIMB Malaysia accounts and the answer was no. Seems that they haven't got the computer set-up for it.

For counter banking I've always found CIMB good. It's only very recently that I've been trying for the internet side of CIMB. What a pity they're network challenged.

[HIDDEN]

The saga continues.
I arrived back in Penang on Saturday night to find a CIMB Preferred welcome letter in the mail box.
This prompted a visit to CIMB Bank, Menara BHL with my CIMB Preferred, Relationship Manager to discuss my problems about internet banking without a Malaysian hand phone.

It seems that I can use my Australian mobile number but I had to submit a copy of my Australian telephone bill (why? it's procedure) and a copy of my passport (why ? they already have several copies....it's procedure) and then they will allow me to do it, if I pass muster within 3-5 business days. WOW, and I'm the Customer.

So, not to be bullied, I sent a rather long email to the guy who signed the welcome letter, Peter England, Head, Retail Banking, CIMB Bank Berhad and advised him of mine and others frustration at trying to do online banking with a hand phone instead of a password.
Obviously, I await his response. Maybe that will take 3-5 business days too.

If this does not sort out to my satisfaction, I shall be changing my bank to one which will allow me to transfer funds from my account regardless of where I am and whether it is day time or night.
Cheers & Beers,
JAYDEE

[HIDDEN]

Good on you Jaydee,

These so called service industries and their paranoid procedures can drive one to drink...what time is it anyway
Remember  Nil illegitimi carborundum
Tink

[HIDDEN]

At 5:30 PM, I received a telephone call from the call centre of CIMB Preferred on my Australian mobile phone.
Terrific, I thought, I had some Customer Service instead of Lip Service...... Wrong !
They just called to tell me that they had received my Australian phone bill and the copy of my passport, but now they wanted me to fill in another form to proceed and they wondered how to get me to fill in the form.
I said scan it and email it to me as they have my email address. They asked if that would be OK.....Yes, what part of my instruction is so hard to understand.
So, now we wait and see what tomorrow brings.
still no word from the elusive Peter England, Head, Retail banking, CIMB Bank Berhad.
Perhaps I should have marked my email to him as URGENT, and that would no doubt elicit a response by next month.
I'll keep you all updated as information flows or ebbs in.
Cheers & Beers,
JAYDEE

[HIDDEN]

 Nil deperandum jaydee   
 Long story so I will cut to the chase. We opened accounts with HSBC in Malaysia. Relatively painless. We wanted to register for internet banking and like you we did not have a local mobile. No rpoblems the kind banker puts hers in and we are off.
So to the  next stage we open accounts in Oz that allow us to transfer money. (Not many HSBC baranches in Oz so it's not a once a day trip.) We can't however transfer the money. Lots of emails and much gnashing of teeth
Solution another internet banking connection in Malaysia. So they send new tokens etc to us in Oz promising everything will be okay. (By the way we are now at two months and are just a little frustrated.)
Tokens and new internet account in Malaysia work perfectly until we get to the last question in the token registration contest.
You guessed it  Put in your Malaysian mobile phone number to recieve an authentication text and final password.

No problem says I after I finally remember that the way this was done origianlly was with the manager's phone. I am in Malaysia the next week and get a local number (good four year deal with Maxis or was it Celcom for four years at MYR80 but that is another story.)
So I proudly email the manager to say I now have a mobile number and please change the details on your records.

The reply is..... sorry but you have to come to the bank and make your request in writing.
 

[HIDDEN]

Post Script.
The tale gets more arduous.
My Relationship Manager at CIMB Preferred said to me today, if you want to pay some bills urgently, that I can do so by cheque and pay at POS Malaysia.
As I had 3 bills to pay, she informed me that I should make the cheques out to Telekom Malaysia, Tenaga Nasional, PBA, and just head off to my nearest friendly POS Malaysia and pay them.
I wrote the cheques out according to her precise instructions and headed to POS Malaysia at Tanjung Bungah.
Eleven people ahead of me, so I took a number, sat and waited until my number came up, boldly fronted the cashier and asked very politely if she could handle these bills and she said NO.
Why do you say NO ?
Because the cheques have to be made out to POS Malaysia.
Angrily I retreived all the paperwork, went back to my condominium, mentioned it all to my Conscierge and he said........Give it all to me JAYDEE and I will pay them on my day off on Thursday and bring you back the receipts.

At last.....Quality Customer Service and not Lip Service from the nicest Conscierge in the business.
My Conscierge will be getting my Quality Customer Service Award, this week.
Cheers & Beers,
JAYDEE

[HIDDEN]

Just a thought,
I am currently getting all reoccurring bills like Telecom done by direct debit. Eventually I hope to have all reoccurring bills paid this way, so that if I'm out of the country,all gets done without me. I'm working on the principle, that other bills I can pay credit card or debit card. So far so good.
Tink

[HIDDEN]

I'm surprised your CIMB Relationship Manager can't straighten things up for you.
I heard they were pretty efficient and I only had good feedbacks from friends who use them.

As for "normal" customer like me, all bank I've tried in Malaysia had sub-standard services - HSBC, CIMB, Maybank, and Hong Leong. In the end I only kept HSBC because of their internet system. I guess they are using one designed internationally, which may explain why it works...

[HIDDEN]

Yep...... the main plus with HSBC for me is the internet banking, works very well both locally and internationally. Also great for paying bills. Brilliant.

[HIDDEN]

Guys, I realise this is a bit "after the horse has bolted" but it's so easy and cheap, my life, to get a cheap Malaysian phone and a Hotlink Youth Club card for the phone.  Mr P got a Nokia phone for RM 130 and we both got the Hotlink Youth Club cards.  Can't remember how much they cost, but not very much RM 10? and they last FOUR years and only need to be topped up once a year.  So if you're going to Malaysia at least once a year, I reckon it's the way to go.  Have a read of this thread.

http://www.my2home.info/index.php/topic,1264.0.html

[HIDDEN]

hi,

It's great the you got the cards. I tried, no luck.

For those of you, like Mr & Mrs Papaya, who are under 24 the Youth Club card is ideal. For me, where the dealer requires to see a passport, then I just can't do 24. It must be the clothes.