hi, John,
Government regulations in Malaysia are seldom clearly defined, and there are usually numerous anomalies. They are also subject to change without notice, or even announcement. Hence it's best to cover all bases, and to keep copies of any emails you receive from government officials - just as proof that that's what it was before it got changed.
It's not as bad as the above sounds as such "lack of clarity" means that there's plenty of room to appeal this or that, to ask for waivers, exemptions etc. If you ever need them.
1).
Passports. From my own experience you need to photocopy all passports, and all pages. Daft as it seems you'll need to copy the blank pages. This is to ensure that you haven't resided in any blacklisted countries. All these copies, of the passport and other documents, need to be certified "as a true copy."
2).
Academic/Professional Qualifications. I assume that your agent is trying to make your application as impressive and authenticated as possible. It is not specifically required but if it helps for the totality of the application then why not.
3).
Sufficient Funds. It is very important to show a large sum. Figures suggest that at least RM500,000 is needed, but the more the better. See also
Sufficient Funds. It's Post #5 onwards.
At one stage (last year) MoTour required 6 months worth of bank statements. Then it got reduced (this year) to 3 months worth. Check with your agent and ask what is the current acceptable minimum period. Once your application is in there's no requirement to keep the cash in the same account.
Make sure that your covering letter stresses the sufficient funds bit. Don't just attach a statement. Spell out the amount (in Stg and RM) in bold.
4).
Approval Period. The average approving period is 12 weeks. Sometimes a bit more if there are many applications and important holidays, sometimes considerably less.
There are several members on this site who live in Penang. I'm sure that they'll say hello. I'm living further south in the Sitiawan/Pangkor area of Perak.
If you have any more questions or if the above needs expanding please feel free to post.
regards, Scott